Last updated: November 13, 2026
Everything about refunds and cancelling, in one place. If something has gone wrong and it is not covered here, write to Jean at hello@jeanroorda.com and she will help.
Sunday call subscriptions
- It renews until you cancel. A subscription renews automatically, every month or every three months as you chose, at the price you subscribed at. About a week before each renewal you are sent an email saying when it renews and how much it will be.
- Cancel any time, online. Sign in, open your account (your name at the top right) and press Cancel my subscription. Or write to Jean and she will cancel it for you. Nothing more is charged.
- What you have paid for stays yours. Every Sunday in the period you have already paid for stays yours until that period ends. Payments already made are not refunded, apart from the right to withdraw below.
- Bought in an older version of the app? That subscription is billed by Apple or Google. Turn its renewal off in your Apple ID or Google Play settings; refunds for it are handled by Apple or Google under their own policies, because they took the payment.
Readings and sessions
- Moving a session is free with at least 48 hours' notice.
- Cancelling with at least 48 hours' notice is refunded, less a $25 cancellation fee.
- With less notice, or if you do not come, the session may be charged in full.
- If Jean has to cancel, you are offered another time or a full refund, whichever you prefer.
Meditations and courses
- They open the moment you pay, so a meditation or a course is not refunded once it is bought.
- If one does not work as described, for example it will not play, write to Jean and she will put it right or refund it.
A single Sunday call
- A Sunday call bought on its own gives you that call and its recording. If you cannot make it on the day, the recording is still yours.
The poem book
- Damaged or wrong? Write to Jean within 30 days of delivery and it will be replaced or refunded.
If you are in the European Union or the United Kingdom
You have a right to withdraw from a purchase within 14 days without giving a reason, as the Terms and Conditions set out (sections 3, 4 and 5): from a subscription, a reading (the $25 fee and the 48 hours do not apply), a single Sunday call before it has taken place, and the book (returned unused). For a meditation or a course, checkout asks you to agree that access starts at once and that the right to withdraw ends when it does.
How refunds are paid
A refund goes back to the card you paid with, through Stripe. It usually shows on your statement within 5 to 10 working days, depending on your bank.
The full rules are in the Terms and Conditions; if this page and the terms ever differ, the terms apply.